ListReel Privacy Policy

What we collect

Account: your name and email address from Sign in with Apple (or Apple’s private relay address), and your ListReel account ID. Your name appears on your videos’ end cards.

Listing content: smaller copies (about 1024 pixels) of the listing photos you pick, the listing details (such as address, price, beds, baths and highlights), captions, voiceover scripts, and your brokerage logo and colour.

Purchases: your plan and extra video packs, recorded by Apple and RevenueCat so we can set your plan.

Exports: each video you export (format, quality and length), so we can count your videos for the month.

Your voice, only if you choose to use My Voice (see below).

What stays on your iPhone

Your full-size photos, the rendering of your videos and the finished videos stay on your iPhone until you save or share them. Room tags used to order your photos are made on the device.

ListReel has no ads, no analytics or crash-reporting tools, and does not track you across other companies’ apps or websites. We do not sell your information.

Who processes your information

Supabase (servers in the United States): your account, database and file storage. It holds the information listed above.

Anthropic (Claude): plans the shots and writes the captions and script. It receives the photo copies and listing details, including your name and brokerage.

ElevenLabs: records the voiceover. It receives the script text and, for My Voice, your recording.

RevenueCat: manages App Store subscriptions and video packs. It receives your ListReel account ID and your App Store purchase history.

Apple: Sign in with Apple, App Store payments, and App Attest, which checks that requests come from a genuine copy of the app.

These services process your information only to provide ListReel and may process it outside your province or country, including in the United States. Before your first video, the app asks for your consent to send your photos and details to Claude and your script to ElevenLabs.

Your voice (My Voice)

My Voice is optional and part of the Pro plan. It has its own consent screen, and ListReel asks for the microphone only when you choose to record.

Your recording is sent once to ElevenLabs, which makes a copy of your voice to read your scripts. The recording is deleted from your iPhone after it is sent, and ListReel does not store it.

ElevenLabs keeps the voice copy until you delete it in Settings → My Voice or delete your account. Either one deletes it at ElevenLabs and removes the voiceovers made with it.

A voice copy may be treated as biometric information under some laws, such as Quebec’s Law 25. We use it only to read your own scripts in your voice.

How long we keep it

We keep your information until you delete a project or your account.

If you email us, we keep the message for as long as we need it to help you.

Deleting your account

In ListReel, go to Settings → Delete Account. The app first deletes your voice copy at ElevenLabs, if you have one. If that step fails, nothing is deleted and the app lets you try again.

It then deletes your account, its records and its stored files, and deletes your customer record at RevenueCat.

Deleting your account does not cancel a subscription. Cancel it in your Apple account’s subscription settings. Apple keeps its own records of your purchases. You can also stop using Sign in with Apple for ListReel in your Apple account settings.

Your choices and rights

You can delete projects and your voice copy at any time, and delete your account in the app.

Depending on where you live, you may have the right to access, correct or delete your information, or to withdraw your consent. Contact us and we will help.

Children

ListReel is made for real estate professionals and is not directed to children.

Changes and contact

If how ListReel handles information changes, we will update this page and its effective date.

Questions or requests: email us, or visit ListReel support. Amcle IT Solutions Inc, Toronto, Ontario, Canada.